Frequently Asked Questions
BEGINNING A RESERVATION
What do I need to start a reservation?
*Bill-To Name & Address
*Delivery, Event, & Pick-up Date & Time
*Delivery Address & Contact (if applicable)
When do I need to start my reservation?
Start your reservation as soon as possible to guarantee your rental items and quantities. We prefer that you reserve the maximum inventory you believe you will need, and then reduce those figures to the actual quantities needed after numbers are finalized for your event.
Do you rent by the hour or day?
Our inventory is rented by the event - up to 7 days. If you want to keep items for more than 7 days, an additional but discounted rental fee would be incurred.
When do I pay a deposit / When is payment due?
We only require a deposit on tent rentals and they are required within 30 days of the tent delivery date. For all reservations, payment in full is due 7 days in advance of the delivery date. It is expected that final revisions to the reservation be made by this time.
Do I need to sign anything?
No signatures are required unless you pick-up items from our showroom.
How do I make payment?
We accept cash, check, Visa, Discover, Mastercard, & American Express. Payment may be mailed, accepted in-person in our showrooms, or by credit card over the phone.
Do I need to make an appointment to visit your showroom?
Appointments are not necessary but are helpful if you know when you are planning a visit. Otherwise, we are happy for you to drop in anytime during our business hours!
Can I pick-up my reservation from your showroom?
Yes! To avoid a delivery cost, you are welcome to pick-up items at either of our showrooms. We do provide assistance with loading and unloading your order. Due to certain restrictions, there are some items that are available for delivery only.
What do I need to do when Event Rentals is delivering / picking-up?
Please complete the online delivery form to ensure successful delivery / pick-up of your items.
In addition to these forms:
*Noting and informing us of where you would like inventory placed or set-up.
*Mowing grass prior to our arrival if delivery items will be on a grass area.
*Contacting 811 to have any buried lines marked if you will be using a staked tent at least 5 business days prior to delivery.
I completed a quote online. Is that a reservation?
A quote on our website is only a quote and does not obligate you to any rentals. We should have received a copy once you submitted it and will be in contact within eight business hours. If we have not followed up within that time-frame, please email us at email@example.com to make sure we have received it.
Does pricing include set-up?
*Set-up on tents, staging, dance floor, flooring, lighting, etc are included in their rental price.
*Layouts are required for set-up.
*Pricing does not include set-up except on chiavari chairs ($7/chair to rent/set-up).
Does Event Rentals offer place settings at tables?
We do offer table/place setting set up. This is a very detailed & customized option and must be discussed prior to quoting.
Does Event Rentals decorate?
Event Rentals does not decorate but is able to provide on-site labor at $40/hour if desired.
What happens if I damage or fail to return items?
We do not charge a damage waiver fee up front on the rental items. We do charge the replacement cost on items that are broken, damaged, or if the customer does not return the items.
If the customer receives any items in a damaged condition, Event Rentals must be notified immediately in order to correct the problem. Please call 864-986-4428 and leave a message to report.
How is the tent weighted down?
Tents are weighted/anchored by stakes, concrete pots, or water barrels.
Will I need tent sidewalls?
Sidewalls are recommended only in the event of cold temperatures, windy or heavy rainy conditions. Sidewalls can also be utilized on just one area of a tent as a backdrop or to hide an area such as restrooms or catering prep areas.
Will tent sidewalls roll up?
Our sidewalls do not roll-up but clip-on and off the perimeter of the tent.
How are lights hung?
We have many lighting options - perimeter lighting, spot-lights, chandeliers, string or cafe lights, Christmas lights, etc. Our rental pricing reflects the cost of hanging the lighting in our tents. For any other applications, a custom quote will be needed as set-ups can vary drastically. See our lighting options.
How much lighting do I need?
The amount of lighting you will need depends on the time of the event, the atmosphere you're wanting to create, as well as the tent size/type (if applicable). For tents, the width of the tent is what makes the greatest difference in lighting needed.
Is there enough room for the tent to fit where I want it?
Measuring for a tent can be tricky depending on the placement, size, type, and terrain. We are happy to do a site visit to inspect the area and to advise on what will work or what would need to be done (branches trimmed, etc.) for a tent to be able to fit your space.
Will I need heaters?
If temperatures are going to be below 60* during your event, we recommend heaters to keep the temperatures appropriate or at room temperature. The quantity of the heaters can vary depending on the location of the event, if it is a tented event, and how many people are attending the event.
Will I need fans?
If temperatures are going to be above 80* during your event, we recommend fans in order to move air and keep the temperatures appropriate or at room temperature. The quantity of the fans can vary depending on the location of the event, if it is a tented event, and how many people are attending the event.
Do you offer A/C?
We do offer air conditioning for our tents! Please contact us at firstname.lastname@example.org for more information.
Rain plan /Tent policy?
*You may reserve a tent at anytime.
*When tents are reserved, a 25% deposit of the tent rental fee will be required.
*Tents are allowed to be cancelled up until 30 days prior to delivery and deposit refunded. Once we are within 30 days of delivery, the 25% deposit is non-refundable.
*Your reservation must be paid in full seven days prior to delivery. If payment is not received at this time, your reservation will be cancelled. If the reservation dollar amount decreases between payment and event, refunds will be given after the event.
*Revisions to reservations within seven days of delivery are subject to availability. If any tents are cancelled within seven days of delivery, 50% of the tent rental will be charged as a Cancellation Fee.
* All final adjustments are required one business day prior to delivery. No refunds are allowed on tents within 24 hours of delivery .Trucks are typically loaded anytime within 24 hours of delivery.
*For tents requested within seven days of deliveries, we cannot guarantee that we will be able to do it, but we would give our best effort to do so. The closer to the delivery date that inventory is added to a reservation for an event, the smaller the chance that a particular item or tent would be available, or that we would be even able to schedule its install if the inventory is available.